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After reading the FAQs below, if you still feel like your question hasn't been answered, submit your questions using this form. We will do our best to answer and post a response.  

Have a question(s) for us?

  1. How do I see your entire calendar?

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    Click "Book Seat" page from the navigation bar at www.painttote.org
  2. How do I use a coupon?

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    Remember to keep your wording friendly, approachable and easy to understand… you are writing this for lots of different types of people to read and you want to appeal to them all. NB: Coupon / Groupon/Living Social Codes can only be used once per checkout (unless otherwise indicated), add all registrations (bookings) before completing payment. See "Green Box" on Booking page.
  3. Why are you called Paint Tote?

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    We are called Paint Tote because we are cool, we rock and we have good vibes. Okay, did we tickle you for a moment?! Paint Tote is recreational painting with a twist. We provide you with everything you need for a Paint Class (paint, brushes, aprons and art work) in a cool caribbean type environment, with island vibes music and a rich wholesome spiritual atmosphere of calm, love, peace, hope, grace and favor. What makes us unique is our creative expressions are transferred to canvas can be worn or displayed. We do 90% of our class art on canvas tote bags for men and women.
  4. Where exactly are you located and is there parking?

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    We like to think that we are stone’s throw across the street from the JCPenney entrance of PG Plaza Mall in Hyattsville. Just look up to the 3rd floor balcony in the PG Plaza Professional Buildings, you’ll see us. There is an elevator on the right bottom end of our floor, so for those achy knees, you can skip the stairs. Parking? You bet there’s plenty and all free.
  5. What is your cancellation policy?

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    For Public Classes/Events/Parties, we will provide a full refund if you cancel 48 hrs or more before a booked public paint class. If you cancel 24 hrs or more before the booked public paint class, a store credit will be issued to your account (if applicable) or sent to your e-mail (if you don’t have an account with us). Cancellation under or inside 24hrs before a booked public class or event, will not be credited or refunded; instead we can provide a 50% coupon code to be applied towards your next booking. For more details and about Private Classes Cancellations see our Terms & Conditions.
  6. What is your rescheduling or rebooking policy?

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    Seats/Classes/Brushes booked under the 24 hour cancellation allowance time, will ONLY be eligible for rescheduling up to 6 hours prior to a class, subject to a rescheduling fee. Seat/ Classes reservation is not guaranteed until payment is completed. A confirmation with your reservation receipt will be sent via email. To reschedule or cancel a class, please refer to that email for links to cancel or reschedule your reservation.
  7. When does your calendar become public?

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    We sometimes fill our calendar on an as your go basis, but most times we try to post our full calendar between the 20th of current month and 1st of the new month. Always subscribe to our Newsletter to be among the first to know when the new calendar is listed.
  8. Can I bring my kids to a public class?

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    Yes you can, for kids 16 years and older. Kids under 16 are catered to at private parties. At this time we don’t have public classes for kids (under 16) alone. We’re working on it, but we can do Private Paint Parties for Kids. To inquire about a Kid’s Party, submit a request using our general events form found on the OUR CLASSES page.
  9. Do you serve food and drink?

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    Yes we do. We serve different snack bites on a menu that varies per class; but our staple menu items are chips and dip, jerked wings, and patties. We let you wet your palettes with non-alcoholic drinks/beverages. We don’t sell alcohol at this time, but do provide complimentary glass on certain days as part of our wine tasting partnership.
  10. Can I book (register) a seat/class/event/party without paying?

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    No. All our bookings are done online at the moment, we do not cater for walk-ins. If a class or seat is sold out, then you can opt to be wait-listed, should someone cancel; your payment will not process until your seat is a paid booking (registration).
  11. What's The difference between Booking & Registration

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    There is none, we just want to sound fancy and not just plane old boring. Book Your Seat is the same as Register for a Class.
  12. How Do I Book A Seat?

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    1. View our Calendar, Click the Art Piece you want to book. 2. In the Pop Up window, click "Go To Link" to be directed to our Booking (Class Registration) page. 3. On the Booking Page, Click "Register" above the Art Piece image. 4. Login to your Account (Register for a FREE Art Enthusiasts account) or Continue without registration 5. Continue registration until check out is completed. 6. To add additional Guests, click Add Another Registrant and choose class NB: Coupon / Groupon Codes can only be used once per checkout (unless otherwise indicated), add all registrations (bookings) before completing payment.
  13. How do I add more guests (more seats)?

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    If you're booking for more than one seat (adding Guests to your booking): 1. After filling in your details and your class 2. Click Add "Another Registrant" and enter name deatils 3. Click Pick Class (your class will show up or click Class List to choose a different class) 4. Continue Registration to proceed to checkout NB: Coupon / Groupon Codes can only be used once per checkout (unless otherwise indicated), add all registrations (bookings) before completing payment.
  14. How do I book a Private Party?

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    Private Parties need to be booked in advance. See Our CLASSES page for more details and to submit an inquiry.
  15. How do I book a Fundraiser?

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    We love to give back, and would be happy to help you Paint With A Cause. See our CLASSES page for more details about booking us for your fundraiser and to submit an advance request.

Frequently asked questions

We thought you might have some questions for us, so we threw together a few dabs of paint and came up with the splashes below for you.

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